Please read carefully before ordering. It is the customer’s responsibility to be aware of our return policy.
THERE ARE NO RETURNS, EXCHANGES, or CREDITS ON ANY FISH FOODS, BOOKS,
SPECIAL ORDERS, USED PRODUCTS or SALE ITEMS.
We sell only new merchandise, therefore we cannot accept returns on used products. We sincerely hope that
you are completely satisfied with your merchandise, but in the event that you need to return, exchange or
credit your account for a returnable item, you can only do so if the item is unused, unopened and in original
factory condition. The item must be returned prepaid and received at our facility within thirty (30) days from
the date on the invoice. (Original factory condition means that the product must include all packaging material,
warranty cards (not filled out), manuals and accessories must be unused, without broken seals on sealed
packages and cannot have damaged packaging.) It is the customer’s responsibility to return properly. Please
use adequate cushioning materials, packing peanuts, crumbled newspaper, or something similar. We recommend
that you insure the item being returned. Please allow up to two (2)-billing cycles for the credit to appear on your
credit card.
All applicable returns must include the following:
1} All returns must be received within 30 days from the date on the invoice. NO EXCEPTIONS.
2} Copy of the Invoice.
3} Reason for the return and returned items indicated on the invoice.
All applicable returned items will be charged a 10% restocking fee, and they will exclude original shipping.
If you choose to exchange or credit your merchandise, the total amount must be included before we can reship
the items you request. The shipping also must be added and be figured from the total of the items being
re-shipped. There are absolutely no returns on used products.
If a returned item is received damaged to our facility, customer will be notified prior to determining credits.

All products are thoroughly examined for possible damage before leaving our facility. BE ADVISED THAT
THE SAFE SHIPPING IS THE RESPONSIBILITY OF THE CARRIER AND NOT OF OUR WAREHOUSE.
All products should be examined and tested upon the customer’s receipt. If your package appears to have been
damaged in shipment, please notify us. Keep all packaging materials. UPS will send an inspector to your address.
They will not pay any claim if the box and packing materials have been discarded. For your protection keep all
items. In the event of a DAMAGED PRODUCT:
1} Wet Thumb must be notified during within three {3} business days of the customer’s receipt of a product
damaged in shipping. (586)725-0960
2} Replacement of the damaged merchandise will be shipped to the customer after UPS has inspected the
package and upon receipt of the claim verification to Wet Thumb Aquatics.
On a FAULTY Product:
1} Upon receipt of the package, all products should be examined and tested. In the event of a faulty product,
Wet Thumb Aquatics must be notified, during business hours, within 3 business days of receipt of the package.
2} If a product becomes faulty during usage, the item then applies to the warranty or guarantee that may be
supplied by the manufacturer and understandably not by Wet Thumb Aquatics. In this case, the manufacturer
should be contacted, by following the directions listed on the warranty card or guarantee, if one applies. In the
event that you need assistance with contacting a manufacturer, we will be glad to assist in supplying the customer
with the necessary information. If an item is returned without complying with the above conditions, it may be
returned back to the customer or the package may be held waiting for the customer to claim it.
SHORTAGE CLAIMS: All orders are examined before leaving our facility for accuracy. In the event of a
shortage claim: Wet Thumb Aquatics must be notified during business hours, within three {3} business days
of the customer’s receipt of the package. If you delay this information, we will be unable to rectify the problem.
OUT OF STOCK ITEMS: It is unavoidable when stock shortages occur.
1)Sometimes the request for an item is much more than expected and our manufacturer needs time to re-supply
us the additional merchandise.
2)Our manufacturer has backordered the merchandise due to a shortage of parts or materials.
WE APOLOGIZE SHOULD ANY ORDERED ITEMS BE OUT OF STOCK.