Most items are shipped they day they are ordered.

This shipping chart is valid for non-fish shipments in the contiguous USA only. Frozen foods and black worms are
shipped separately. Due to increased shipping costs, there will be an additional shipping surcharge for
heavyweight, low cost items or multiple box orders. The charge will be $10 to $20 depending upon the weight
of the order and the distance shipped. Orders placed form outside the contiguous USA will be shipped by
US Mail or UPS and will be charged appropriate shipping and insurance. If an order is going to separate
addresses, it requires separate shipping charges for each address.

NOTE . . . . THERE IS A MINIMUM ORDER OF 12 LBS. OF FROZEN FISH FOODS. They can be mixed
or all of the same kind. (Less than that is very difficult to keep frozen). Products are shipped in corrugated
boxes with polyfoam liner. We do our best in packaging the frozen fish foods, however, we can not foresee
what will happen to the products once they leave our facility, as a result, understandably . "WE DO NOT
GUARANTEE FROZEN FOODS". What we do guarantee is that the products will leave us in the best
condition that we can offer and that we will do all that we can to see that these products reach you in the
same condition. Catalog numbers that are followed by the letter "F" do not include shipping and packaging.
Frozen foods are shipped separate from other products. The AVERAGE shipping & ice packaging charge
for 12 lbs. of Frozen Fish Food is between $20 & $35 depending on the distance shipped. Due to the fact
that actual shipping and ice packing charges will not be known until the order is boxed and weighed.
There is no C.O.D. Service on frozen fish food orders.

***ORDER INFORMATION FOR LIVE BLACK WORMS***
Live black worms will only be shipped using next day delivery service. We do not guarantee live black worms.

GENERAL INFORMATION ON SHIPPING FISH:

Most hobbyists ordering for the first time are interested in how we ship and the cost. There is no real
inexpensive way to ship fish safely. We ship 3 ways:

UNITED PARCEL NEXT DAY AIR…depending on the zone you are in from our hatchery the cost can vary.
Regardless of how many fish are put in the box, 2 or 40, the cost to ship is the same. A standard fish box
(cardboard with a styro insert) measures 18"x18"x10". It will hold 7 fish bags and each bag will hold from
4 to 6 fish depending on size. The fish leave our hatchery in the late afternoon and the shipment has a guaranteed
arrival time the next day. This is determined by your zip code and we give you this information when you place
an order as it is very important for someone to be at the location to receive the fish and put them in an aquarium.
We call the customer to confirm that the order has been sent. Shipping schedules are determined by the weather
and we can’t ship in extreme weather, cold or heat.

U.S. POST OFFICE EXPRESS MAIL…Cost for shipping is based on the weight of the box and the distance
shipped. The cost is less that UPS but can range from one to 3 day delivery time. We do not have a guarantee
on 2 or 3 day shipments.

AIR FREIGHT…We ship by one of the airlines such as Northwest, Southwest, Delta, US Air, Etc. Northwest
gives us the most direct flights to the larger airports. Direct flights have a definite advantage. There is usually
between a 3 and 4 hour change-over time needed when the shipment has to change flights in order to get to your
airport. The shipping charges are paid when you pick up the fish and this charge varies with the distance shipped.
Charges are based per 100 lbs or less. The average cost is between $30.00 and $75.00, depending on shipping
distance from our hatchery, and the shipment must be paid at the Cargo Office at the airport when the fish are
picked up. There is a $7.00 charge for each shipping box. No minimum on fish orders, however, all orders must
be prepaid and include payment for fish, box and shipping where needed. (Air freight is paid at the time of pick-up)

HOW TO PAY FOR YOUR ORDER:

We can accept credit cards such as VISA, MASTERCARD and DISCOVER or prepay with a Personal check.
(they are put through Telecheck verification funds service. We do not have to hold your check with this method
for it to clear.)